If you choose prepayment as your payment method, you will receive our bank details in your order confirmation. Please note your order number in the transfer - our bookkeeping can check your order more quickly.
Alternatively, you can find our bank details under "contact" or by clicking here.
You will receive a booking confirmation when you place an order with us, and you will receive an order confirmation when we have your order packed in our warehouse.
If your order needs to be shipped, your order confirmation will come with your track and trace number.
If you believe that an error has occurred and you have not received any order confirmation, even if the item has been shipped, you can contact our customer service by the chat or you can find other contact information here.
If you products is defective, you will have to create a complaint case on our website.
You can set up an RMA case with us though our website by filling out our RMA form. You can find it by clicking the My toolbox menu at the top of the website and then click RMA. here you will be able to see a list of all RMA cases that you have created with us.
If you want to create a new RMA case, click on the red Create RMA button where you will now be able to see a list of your orders that you have ordered from us. You can also find this list by clicking here.
From the orders that have been picked up/delivered you will be able to see a button on the right side called RMA which you need to press to create an RMA case on products from that order. When you have done this, you will be able to see a red button with the text Create RMA based on the product(s) on which you want to create an RMA case.
You will be asked to fill in a number of information on the product. For a more detailed description of how to complete this, click here
As a business customer, you have a right of complaint of one year from the item is delivered.