FAQ - 5 - Product enquiries

​​​​​​​This is not something we can promise, but you can try sending us a product request via email at [email protected]

Yes, the same rules apply as when buying new goods.

DCS provides a one-year warranty on all commercial purchases where the manufacturer does not handle the warranty / claim right.

In cases where the manufacturer handles the warranty / claim right, complaints must be handled directly with the manufacturer

Note that you have no right of withdrawal as a business customer.

​​​​​​​No, unfortunately we do not.

​​​​​​​The fact that a product is in remote storage has a bearing on the delivery time that will be on the given product.
​​​​​​​If the product is in remote storage, the delivery time will be extended.

​​​​​​​A demo itemis a good offer on a product that, for example, has damaged original packaging, has been returned, has been repaired or similar.

If the product is not working properly, an RMA case can be made on the product concerned.

That is, if the product does not live up to what is described on the website, a warranty case can be made on the product, within DCS.

All our Refurb products must be functional unless otherwise described on the product itself.

The products are divided into different Gradings.

​​​​​​​If the product is completely removed from the grading as described on the website, a return case can be made on the product, in order to exchange the product for a product similar to it, in the correct condition.

Our PC production operates with 48 hours of production, in cases where we have all components in stock at the time of ordering.

​​​​​​​If there are components in the PC that are not in stock at the time of ordering, we will produce the PC in 48 hours after we have the components in stock.

Below each product on our website, you can see a stock status that shows how many we have in our own stock (marked with green) or at remote stock (marked with yellow).

​​​​​​​Inventory + Remote Inventory is immeasurable the total amount of a given product that we can currently deliver.

The price of the product is frozen as you place an order.
​​​​​​​If the price then changes, you are welcome to contact our support who you can contact here and we will look at whether it is possible to get the price adjusted.