FAQ - 2 - Return and cancellation right

• DCS provides a one-year warranty on all business purchases where the manufacturer does not handle the warranty / claim right.
  
  ​​​​​​​In cases where the manufacturer handles the warranty / claim right, complaints must be handled directly with the manufacturer.

• For purchases made with a debit card, the return amount is returned to the account belonging to the card the product was paid for.
  
  For cash payments, you will need to submit account information so that we can make a bank transfer.
  
  ​​​​​​​Typically, it will take 2-3 banking days for the funds to be returned to your account.

• If you should be so unlucky as to have deviations from what you have ordered and what you have received, please contact our customer service so that we can get the errors corrected.
  
  You can find contact information for our customer service here

• No, unfortunately you have no right of withdrawal on business purchases.
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  But you can always contact us, and we will check if we can provide an extra service
  
  You can contact us though the chat on the website, or you can find other contact information here.

• No, if the packaging is broken you cannot return an item to us.
  
  If there is a complaint about the product, please fill out a complaint form here.
  
  
  • Here you find your order in the list and press the RMA button on the right-hand side of the list. 
    you can also find your order by searching for your order in the search box on the page.
    
    When you have done this, you will be able to see a red button with the text Create RMA based on the product(s) on which you want to create an RMA case.
    
    You will then be asked to fill in a number of information on the product.
    For more detailed description of how to complete this, click here.

• Yes, you are very welcome to hand in your products yourself.
  
  You can find the addresses and opening hours for our store here.

• If the package has visible damage, you must advertise customer service as soon as possible (+45) 70 22 25 05, and this must be done within 24 hours of receipt.
  
  In case of hidden damage, you must advertise to customer service as soon as possible or at the latest within 5 days. You can contact customer service by email or phone (+45) 70 22 25 05
  
  ​​​​​​​If you want to contact us outside of business hours, send an email to [email protected]

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• Yes, you are responsible for the payment of shipping packages that you have to return to us.