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Lenovo Premier Support Plus Upgrade Support opgradering 4år
Lenovo Premier Support Plus Upgrade - Support opgradering - reservedele og arbejdskraft (for notebooks) - 4 år (fra udstyrets oprindelig købsdato) - on-site - responstid: NBD
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Product no 1001100824
Model 5WS1L47748
Brand
Go to brand's websiteWeight kg
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Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
| Produktbeskrivelse | Lenovo Premier Support Plus Upgrade - support opgradering - 4 år - on-site |
| Type | Support opgradering |
| Service inkluderet | Reservedele og arbejdskraft |
| Placering | On-site |
| Totale kontraktperiode | 4 år (fra udstyrets oprindelig købsdato) |
| Svartid | Næste forretningsdag |
| Udstyrsklasse | Notebooks |
| Tildækkdede konfigurationer | System med 1 års kurer eller bær ind-garanti |
| General | |
|---|---|
| Covered Configurations | System with 1 year courier or carry-in warranty |
| Full Contract Period | 4 years (from original purchase date of the equipment) |
| Location | On-site |
| Response Time | Next business day |
| Service Included | Parts and labor |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: NBD | Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday | Accidental damage coverage - 4 years | Defective HDD/SSD retention |
Add a little Plus to your IT support service
How can you protect employee productivity from mishaps such as afailed battery or hard drive at the same time as you maintain control ofyour budget and focus on digital transformation? How can you ensureinternational coverage across the globe? How can you harness thepower of AI insights to monitor the health of your device fleet?
You’re probably asking many similar questions. Here’s one single solution.
Let Premier Support Plus take the strain
We’ll do the heavy lifting to relieve the squeeze on your IT teams givingyou time to innovate by removing your teams’ break/fix burden.Premier Support Plus removes friction from the user experience byenabling direct access to Lenovo support engineers and building resilienceand capacity into your IT function. Users and teams return rapidly toproductivity, thereby releasing creativity to drive the business.
Premier Support Plus at a glance
Premier Support Plus delivers seamless, reliable, and repeatable IT support thatworks every time, reducing downtime to maximize end user productivity.
Premier Support Plus in detail
Predict and prevent features combine with additional protectionservices to provide the ultimate support experience.Help IT get one step ahead of problems, protect businessproductivity and promote positive EX with rapid issueresolution and 24/7 access to support engineers.
Premier Support: VIP coverage for both IT staff andend users that boosts productivity with access to elitetroubleshooting. Available 24x7x365, leveraging partspriority with NBD response and onsite labor for repairs.2
Services Engagement Manager (SEM)4: Your designated, GlobalLenovo Support expert and customer advocate. They are thesingle point of contact for service delivery issues, escalations,and asset performance reporting for your organization.
Accidental Damage Protection (ADP)2: From coffee spillsto power surges, ADP typically saves 28-75%* comparedwith the cost of repair or system replacement.
Keep your Drive (KYD)2: Keep your drive(s) and dispose ofbusiness data on your terms, improving data security and ensuringcompliance with data privacy and retention requirements.
Sealed Battery (SBTY) coverage for up to 3 years2: Lenovo-certified technicians ensurean effective and efficient battery replacement when needed, whichminimizes downtime and contributes to business resilience.
Coverage for consumer products: if a consumer device best fits yourneeds, then that’s no problem. No need to forego Premier SupportPlus and you’ll receive exactly the same VIP support experience.
* Based on Lenovo historical data
Unlock innovation, and boost userefficiency with the right support:Premier Support Plus
(1) OEM software only, level 1 best effort support
(2) Dependent on market, parts, and HW availability
(3) Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issueconfirmation
(4) 500-unit minimum
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