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Lenovo Premier Support Plus Upgrade Support opgradering 3år

Lenovo Premier Support Plus Upgrade - Support opgradering - reservedele og arbejdskraft (for desktops) - 3 år - on-site - for ThinkCentre M70a Gen 3; ThinkCentre neo 30a 22; 30a 24; 30a 27; 50a 24; V30a-24ITL AIO

Varenummer: 1001100615
Model: 5WS1L39291
Brand:

Specifications

Produktbeskrivelse
Lenovo Premier Support Plus Upgrade - support opgradering - 3 år - on-site
Type
Support opgradering
Service inkluderet
Reservedele og arbejdskraft
Placering
On-site
Totale kontraktperiode
3 år
Udstyrsklasse
Desktops
Tildækkdede konfigurationer
System med 1 års kurer eller bær ind-garanti
Designet for
S200; ThinkCentre M70; M70a Gen 2; M70a Gen 3; M820z AIO; ThinkCentre neo 30a 22; 30a 24; 30a 27; 50a 24; V130-20IGM AIO; V30a-22IIL AIO; V30a-22IML AIO; V30a-24IIL AIO; V30a-24IML AIO; V30a-24ITL AIO; V330-20ICB AIO; V50a-22IMB AIO; V50a-24IMB AIO; V530-22ICB AIO; V530-24ICB AIO; V540-24IWL AIO
Specifications

Full specifications

General
Covered Configurations
System with 1 year courier or carry-in warranty
Full Contract Period
3 years
Location
On-site
Service Included
Parts and labor
Details
Service & Support
Extended service agreement - parts and labor - 3 years - on-site - response time: NBD | Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday | Accidental damage coverage - 3 years | Defective HDD/SSD retention
Compatibility Information
Designed For
Lenovo S200z 10HA, 10K1, 10K4, 10K5 | Lenovo S400z 10HB, 10K2 | Lenovo S500z 10HC, 10K3 | Lenovo ThinkCentre Edge 63z 10D4, 10D5, 10D6, 10D7, 10E0, 10E1, 10E2, 10E3, 10EK, 10EL, 10EM | Lenovo ThinkCentre M700z 10EY, 10F1 | Lenovo ThinkCentre M70a 11C

Media

Add a little Plus to your IT support service

How can you protect employee productivity from mishaps such as afailed battery or hard drive at the same time as you maintain control ofyour budget and focus on digital transformation? How can you ensureinternational coverage across the globe? How can you harness thepower of AI insights to monitor the health of your device fleet? 

You’re probably asking many similar questions. Here’s one single solution.
Add a little Plus to your IT support service

Let Premier Support Plus take the strain

We’ll do the heavy lifting to relieve the squeeze on your IT teams givingyou time to innovate by removing your teams’ break/fix burden. 

Premier Support Plus removes friction from the user experience byenabling direct access to Lenovo support engineers and building resilienceand capacity into your IT function. Users and teams return rapidly toproductivity, thereby releasing creativity to drive the business.

Premier Support Plus at a glance

Premier Support Plus delivers seamless, reliable, and repeatable IT support thatworks every time, reducing downtime to maximize end user productivity.
Comparison table

Premier Support Plus in detail

Predict and prevent features combine with additional protectionservices to provide the ultimate support experience. 

Help IT get one step ahead of problems, protect businessproductivity and promote positive EX with rapid issueresolution and 24/7 access to support engineers.

Premier Support: VIP coverage for both IT staff andend users that boosts productivity with access to elitetroubleshooting. Available 24x7x365, leveraging partspriority with NBD response and onsite labor for repairs.2 

Services Engagement Manager (SEM)4: Your designated, GlobalLenovo Support expert and customer advocate. They are thesingle point of contact for service delivery issues, escalations,and asset performance reporting for your organization.

Proactive and Predictive support3: AI insights, poweredby Lenovo Device Intelligence deliver proactive andpredictive alerts that enable pre-emptive issue remediationto avoid downtime and ensure productivity. 

Accidental Damage Protection (ADP)2: From coffee spillsto power surges, ADP typically saves 28-75%* comparedwith the cost of repair or system replacement.

International Services Entitlement (ISE): Travellingglobally for business? No need to worry. ISE extendsyour ADP, KYD, and SBTY coverage internationally. 

Keep your Drive (KYD)2: Keep your drive(s) and dispose ofbusiness data on your terms, improving data security and ensuringcompliance with data privacy and retention requirements.

Sealed Battery (SBTY) coverage for up to 3 years2: Lenovo-certified technicians ensurean effective and efficient battery replacement when needed, whichminimizes downtime and contributes to business resilience. 

Coverage for consumer products: if a consumer device best fits yourneeds, then that’s no problem. No need to forego Premier SupportPlus and you’ll receive exactly the same VIP support experience. 

* Based on Lenovo historical data
Unlock innovation, and boost userefficiency with the right support:Premier Support Plus
(1) OEM software only, level 1 best effort support 
(2) Dependent on market, parts, and HW availability 
(3) Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issueconfirmation
(4) 500-unit minimum

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