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Lenovo Onsite Upgrade Support opgradering 5år

Lenovo Onsite Upgrade - Support opgradering - reservedele og arbejdskraft (for desktops) - 5 år (fra udstyrets oprindelig købsdato) - on-site - for ThinkStation P300; P310; P320; P330; P330 Gen 2; P340; P348; P350; P360

Lenovos tilbyder en omfattende portefølje af tjenester, der giver ekstra værdi, og som understøtter den fulde livscyklus af dine Lenovo-aktiver lige fra indkøb til bortskaffelse. Vores serviceerfaring kan optimere produktivitet og brugertilfredshed ved at reducere nedetid og gøre dig og eller dine it-medarbejdere i stand til at fokusere på jeres forretningskritiske problemer.

Varenummer: 992945172
Model: 5WS0Q11728
Brand:
Vægt: 0.01 kg

Specifications

Produktbeskrivelse
Lenovo Onsite Upgrade - support opgradering - 5 år - on-site
Type
Support opgradering
Service inkluderet
Reservedele og arbejdskraft
Placering
On-site
Totale kontraktperiode
5 år (fra udstyrets oprindelig købsdato)
Udstyrsklasse
Desktops
Tildækkdede konfigurationer
System med 3 års garanti på stedet
Designet for
ThinkStation P300; P310; P320; P330; P330 Gen 2; P340; P348; P350; P360
Specifications

Full specifications

General
Covered Configurations
System with 3 years on-site warranty
Full Contract Period
5 years (from original purchase date of the equipment)
Location
On-site
Service Included
Parts and labor
Details
Service & Support
Extended service agreement - parts and labor - 5 years - on-site
Compatibility Information
Designed For
Lenovo ThinkStation P300 30AG, 30AH, 30AJ, 30AK | Lenovo ThinkStation P310 30AS, 30AT, 30AU, 30AV | Lenovo ThinkStation P320 30BG, 30BH, 30BJ, 30BK, 30BR, 30BS, 30C1, 30C2, 30C3 | Lenovo ThinkStation P330 30C5, 30C6, 30C7, 30C8, 30C9, 30CA, 30CE, 30C

Media

Product image
5 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. 

Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Product image

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.  

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.  

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
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Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399  
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses  
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides  
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)  
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days   
  • Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

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Support

Se Lenovo seneste FAQ - løser 90 % af typiske problemer
http://www.lenovo.com/dk/da/

Teknisk support: 89 88 15 36
E-mail: [email protected]

Teknisk support angående Think-produkter: 70105150

Følgende kan kontaktes for service til Lenovo Think-produkter:
Mayday it-service: Tlf. 70232525
Infocare: Tlf. 70124400
Service Gruppen: Tlf. 46570333
Lenovo Helpdesk: . 70105150

RMA

For håndtering og oprettelse af Lenovo garanti.
Kontakt Medion på telefon 89 88 15 36 eller på e-mail [email protected]

DOA: 14 dage fra sidste salgs dato.
I tilfælde af DOA kontakt Medion support eller send en e-mail til: [email protected]

For håndtering og oprettelse af Think-produkt Garanti.
Kontakt Helpdisk på Telefon: 89 88 15 36
Alternativt benyt reklamationsportalen: http://www.managedtechnicalsupportaccess.com/mtsarva/lenovo.html

DOA: 6 fra sidste salgs dato.
Hvis sagen godkendes som DOA, modtages der et gyldigt DOA nr. samt DOA dokument. Hvis der ikke bliver udleveret et DOA dokument er sagen ikke godkendt.