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Lenovo Onsite Upgrade Support opgradering 5år

Lenovo Onsite Upgrade - Support opgradering - reservedele og arbejdskraft (for desktops) - 5 år (fra udstyrets oprindelig købsdato) - on-site - for S400z; ThinkCentre M700z; M70a Gen 3; M73z; M800z; M810z; M820z AIO; ThinkSmart Hub 500

Lenovos tilbyder en omfattende portefølje af tjenester, der giver ekstra værdi, og som understøtter den fulde livscyklus af dine Lenovo-aktiver lige fra indkøb til bortskaffelse. Vores serviceerfaring kan optimere produktivitet og brugertilfredshed ved at reducere nedetid og gøre dig og eller dine it-medarbejdere i stand til at fokusere på jeres forretningskritiske problemer.

Varenummer: 988279622
Model: 5WS0D81200
EAN: 4645644424148
Brand:
Vægt: 0.99 kg

Specifications

Produktbeskrivelse
Lenovo Onsite Upgrade - support opgradering - 5 år - on-site
Type
Support opgradering
Service inkluderet
Reservedele og arbejdskraft
Placering
On-site
Totale kontraktperiode
5 år (fra udstyrets oprindelig købsdato)
Udstyrsklasse
Desktops
Tildækkdede konfigurationer
System med 3 års garanti på stedet
Designet for
S400z 10K2; ThinkCentre M700z 10EY, 10F1; M70a Gen 3 11VL; M73z 10BB, 10BC; M800z 10ET, 10EU, 10EV, 10EW; M810z 10NX, 10NY, 10Q0, 10Q1; M820z AIO 10SC, 10SD; ThinkSmart Hub 500 10V5 (til Microsoft Teams), 10V6 (til Microsoft Teams)
Specifications

Full specifications

General
Covered Configurations
System with 3 years on-site warranty
Full Contract Period
5 years (from original purchase date of the equipment)
Location
On-site
Service Included
Parts and labor
Details
Service & Support
Extended service agreement - parts and labor - 5 years - on-site
Compatibility Information
Designed For
Lenovo S400z 10K2 | Lenovo ThinkCentre M700z 10EY, 10F1 | Lenovo ThinkCentre M70a Gen 3 11VL | Lenovo ThinkCentre M73z 10BB, 10BC | Lenovo ThinkCentre M800z 10ET, 10EU, 10EV, 10EW | Lenovo ThinkCentre M810z 10NX, 10NY, 10Q0, 10Q1 | Lenovo ThinkCentre

Media

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5 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. 

Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
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Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.  

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.  

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
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Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399  
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses  
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides  
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)  
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days   
  • Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

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Support

Send en E-mail til vores support
Før køb: [email protected]
Efter køb: [email protected]

RMA

Hvis du har købt en vare hos os, som mod forventning er defekt og du ønsker at reklamere over den, skal vi have den ind til vores tekniske afdeling for undersøgelse, før afhjælpning kan foretages. Vores reklamationsbehandlingstid er normalt 2-14 dage. Ved udgåede modeller tages forbehold for at producenten / vores leverandør, ikke kan overholde vores normale reklamationstid.

Er varen fejlbehæftet og overholder vores reklamations-bestemmelser, skal der oprettes en RMA-sag i vores RMA-system på https://dev.dcs.dk/en/profile/rma/.

Har du spørgsmål vedr. RMA oprettelse, bedes du sende en mail, direkte til vores RMA afdeling: [email protected]