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Lenovo Onsite Upgrade Support opgradering 4år

Lenovo Onsite Upgrade - Support opgradering - reservedele og arbejdskraft - 4 år - on-site - responstid: NBD - for ThinkCentre Edge 93z; ThinkCentre M910z; M920z AIO; X1

  • Product no 994646189

    Model 5WS0V08534

    Brand
    Go to brand's website

    Weight kg

  • Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
Produktbeskrivelse Lenovo Onsite Upgrade - support opgradering - 4 år - on-site
Type Support opgradering
Service inkluderet Reservedele og arbejdskraft
Placering On-site
Totale kontraktperiode 4 år
Svartid Næste forretningsdag
Designet for ThinkCentre Edge 93z 10CX; ThinkCentre M910z 10NR, 10NS, 10NT, 10NU; M920z AIO 10S6, 10S7, 10Y6; X1 10HT, 10HU, 10JW, 10JX, 10JY, 10K0, 10KE, 10KF
General
Full Contract Period 4 years
Location On-site
Response Time Next business day
Service Included Parts and labor
Details
Service & Support Extended service agreement - parts and labor - 4 years - on-site - response time: NBD
Compatibility Information
Designed For Lenovo ThinkCentre Edge 93z 10CX | Lenovo ThinkCentre M910z 10NR, 10NS, 10NT, 10NU | Lenovo ThinkCentre M920z AIO 10S6, 10S7, 10Y6 | Lenovo ThinkCentre X1 10HT, 10HU, 10JW, 10JX, 10JY, 10K0, 10KE, 10KF
Product image
4 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. 

Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
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Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.  

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.  

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
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Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399  
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses  
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides  
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)  
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days   
  • Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

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