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Produktbeskrivelse
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Lenovo Onsite Upgrade - support opgradering - 4 år - on-site
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Type
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Support opgradering
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Service inkluderet
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Reservedele og arbejdskraft
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Placering
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On-site
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Totale kontraktperiode
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4 år
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Svartid
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Næste forretningsdag
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Designet for
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ThinkCentre M920q 10RR, 10RS, 10RT, 10RU, 10V8; M920s 10SJ; M920t 10SF
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Effective Friday, July 3, 2026, the office will close at 4:30 PM on Fridays. From Monday to Thursday, Sales contact hours remain unchanged from 9:00 AM to 5:00 PM, while contact hours for Accounting, Purchasing, and RMA remain unchanged in general.
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Lenovo Onsite Upgrade Support opgradering 4år
Lenovo Onsite Upgrade - Support opgradering - reservedele og arbejdskraft - 4 år - on-site - responstid: NBD - for ThinkCentre M920q 10RR, 10RS, 10RT, 10RU, 10V8; M920s 10SJ; M920t 10SF
Varenummer:
994645995
Model:
5WS0V07796
Brand:
Vægt:
0.01 kg
Specifications
Full specifications
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General
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Full Contract Period
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4 years
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Location
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On-site
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Response Time
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Next business day
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Service Included
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Parts and labor
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Details
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Service & Support
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Extended service agreement - parts and labor - 4 years - on-site - response time: NBD
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Compatibility Information
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Designed For
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Lenovo ThinkCentre M920q 10RR, 10RS, 10RT, 10RU, 10V8 | Lenovo ThinkCentre M920t 10SF
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Media
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4 Year Lenovo™ Onsite Support (Add-On)
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
How does it work?
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Onsite Service Level
Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.
The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
Customer Benefits
- Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
- At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
- Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
- Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
- Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
- Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly
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