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Produktbeskrivelse
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Lenovo Onsite + Keep Your Drive + Sealed Battery + Premier Support - support opgradering - 4 år - on-site
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Type
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Support opgradering
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Service inkluderet
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Reservedele og arbejdskraft
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Placering
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On-site
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Totale kontraktperiode
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4 år
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Svartid
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Næste forretningsdag
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Udstyrsklasse
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Notebooks
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Lokalisering
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Canada, USA
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Designet for
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K14 Gen 1; ThinkBook 13s G4 ARB; 14s Yoga G2 IAP; 15 G4 IAP; ThinkCentre neo 30a 22; ThinkPad C14 Gen 1 Chromebook; E14 Gen 4; L13 Yoga Gen 3; L13 Yoga Gen 4; L15 Gen 3; L15 Gen 4; P14s Gen 3; P15v Gen 3; T14 Gen 4; T14s Gen 3; T16 Gen 1; X1 Extreme Gen 5; X1 Yoga Gen 7; X13 Yoga Gen 3; Z13 Gen 1
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Lenovo Onsite Keep Your Drive Sealed Premier Support Support opgradering 4år
Lenovo Onsite + Keep Your Drive + Sealed Battery + Premier Support - Support opgradering - reservedele og arbejdskraft (for notebooks) - 4 år - on-site - responstid: NBD - for K14 Gen 1; ThinkPad C14 Gen 1 Chromebook; L13 Yoga Gen 4; L15 Gen 4; P14s Gen 3; T14 Gen 4
Lenovos tilbyder en omfattende portefølje af tjenester, der giver ekstra værdi, og som understøtter den fulde livscyklus af dine Lenovo-aktiver lige fra indkøb til bortskaffelse. Vores serviceerfaring kan optimere produktivitet og brugertilfredshed ved at reducere nedetid og gøre dig og eller dine it-medarbejdere i stand til at fokusere på jeres forretningskritiske problemer.
Varenummer:
1000527105
Model:
5PS0N73137
Brand:
Specifications
Full specifications
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General
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Full Contract Period
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4 years
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Localization
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Canada, United States
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Location
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On-site
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Response Time
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Next business day
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Service Included
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Parts and labor
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Details
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Service & Support
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Extended service agreement - parts and labor - 4 years - on-site - response time: NBD | Defective HDD/SSD retention - 4 years | Battery replacement - 4 years | Technical support - phone consulting - 4 years
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Compatibility Information
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Designed For
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Lenovo K14 Gen 1 21CV | Lenovo ThinkBook 13s G4 ARB 21AS | Lenovo ThinkBook 14 G4 ABA 21DK | Lenovo ThinkBook 14s Yoga G2 IAP 21DM | Lenovo ThinkBook 15 G4 ABA 21DL | Lenovo ThinkBook 15 G4 IAP 21DJ | Lenovo ThinkPad E14 Gen 2 20TA | Lenovo ThinkPad
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Media
4 Year Premier Support with Accidental Damage Protection (ADP) and Keep Your Drive (KYD) and 3 Year Sealed Battery (SBTY) and International Warranty Upgrade
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4 Year Premier Support
Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
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Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.
Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
- Advanced call center support with extended weekday support hours 1
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end to end case & escalation management
- Hardware and OEM software support 2
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting 5
VIP Treatment
- No waiting in-line
- Next-business-day onsite labor 3
- Parts prioritization 4
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
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4 Year Lenovo™ Keep Your Drive (KYD) Service
When Data Security Matters To You
Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.
Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.
Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.6
Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.
Predictable Budgets
Provides predictable upfront costs versus finding budget in the event of drive failure.Regulatory Compliance And Protection
Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.
Data Remains Secure
Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.
When Lenovo replaces a defective part under warranty, we keep it. With the Keep Your Drive service, you keep your drive and data.
- Confidential information remains with you
- Covers multiple drives or failures
- No need to track failed hard drives in transit.
KYD should be purchased at the time of system purchase.
Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.
KYD covers multiple drives in a system and multiple failures.
Both Solid State Drives (SSD) and hard drives are covered by KYD. Some models also require an upgrade to on-site service when the SSD is soldered to the system board.
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3 Year Sealed Battery Warranty
A Better Battery Deserves Better Protection
Protect your investment by extending one year base battery warranty.
The warranty is significantly less than that of a replacement not covered by an extension policy. A Sealed Battery Warranty will prevent the hassles and frustrations of system unavailability. Lenovo-certified technicians ensure an effective and efficient battery replacement.
Lenovo’s selected PCs incorporate a battery specifically designed for ultrathin products. This sealed non-Customer Replaceable Unit (non-CRU) battery is designed to last three years under normal usage, and with RapidCharge technology, charges 2.5 times faster than typical ThinkPad® batteries.
Doesn’t a better battery deserve better protection?
Extend your base warranty to a 2 or 3-year Sealed Battery Warranty (available with warranty extension). A low upfront cost provides significant savings relative to a non-covered battery replacement, and saves the hassle and frustration of dealing with unplanned IT expenses.Benefits
- Low upfront cost is significantly less than that of a replacement not covered by an extension policy.
- To prevent unexpected repair costs.
- Combined with On-site or Advanced Exchange Service a Sealed Battery Warranty will prevent the hassles and frustrations of system unavailability.
- Be assured of an effective and efficient battery replacement with Lenovo™-certified technicians.
International Warranty Upgrade
Travel Internationally? Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage, Keep Your Drive Service, and Sealed Battery Warranty.9.jpg)
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1 Not available in all countries. Hours may vary slightly around the world. For example,
United States: Monday to Friday 7 a.m. - 8 p.m. (EST).
United Kingdom: Monday to Friday, from 7a.m. to 7p.m. (GMT)
2 Not included:
- ERP Software applications
- Some software is not supported (ask your representative for a listing of supported software)
- Non-warranty spare parts and service
3 Not available in all countries. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or through a customer replaceable part, repair will be made on-site. Calls received after 3:00 p.m. local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next day service is not guaranteed.
4 Parts prioritization is subject to parts availability. Out of stock parts could delay service delivery.
5 Not available in all countries. To be fully enabled in 2019. Various levels available. Select criteria apply. Contact your local sales representative for more details.
6 Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.
7 Hardware availability varies by region.
8 Batteries degrade over time and variables such as temperature, usage and time affect battery life. Lenovo’s Sealed Battery Warranty provides a one-time replacement opportunity in the event a defective or faulty battery fails to meet minimum performance standards. Battery health thresholds are determined by Lenovo’s built-in battery diagnostic tool taking these factors into consideration.
9 Under the Lenovo PCSD Agreement, the service for ADP, Keep Your Drive, and Sealed Battery Warranty is available in country or region where coverage was purchased and is not transferable should system travel to another country. International Warranty Upgrade allows for claims in other countries if these services are offered and device is supported in that country.