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Lenovo Onsite Keep Your Drive Sealed Premier Support Support opgradering 3år
Lenovo Onsite + Keep Your Drive + Sealed Battery + Premier Support - Support opgradering - reservedele og arbejdskraft (for notebooks) - 3 år - on-site - responstid: NBD - for ThinkPad L13 Yoga Gen 3; T14s Gen 2; T14s Gen 3; T15p Gen 2; T16 Gen 1; X13 Gen 2
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Product no 1000437033
Model 5PS0N74183
Brand
Go to brand's websiteWeight kg
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Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
| Produktbeskrivelse | Lenovo Onsite + Keep Your Drive + Sealed Battery + Premier Support - support opgradering - 3 år - on-site |
| Type | Support opgradering |
| Service inkluderet | Reservedele og arbejdskraft |
| Placering | On-site |
| Totale kontraktperiode | 3 år |
| Svartid | Næste forretningsdag |
| Udstyrsklasse | Notebooks |
| Lokalisering | Canada, USA |
| Designet for | ThinkPad L13 Yoga Gen 3; P1 Gen 4; P14s Gen 1; P15 Gen 2; P15s Gen 2; P15v Gen 2; P17 Gen 2; T14 Gen 1; T14 Gen 2; T14s Gen 1; T14s Gen 2; T14s Gen 3; T15 Gen 1; T15p Gen 1; T15p Gen 2; T16 Gen 1; X1 Carbon Gen 8; X1 Extreme Gen 3; X1 Yoga Gen 5; X13 Gen 1; X13 Gen 2; X13 Yoga Gen 1; X39X |
| General | |
|---|---|
| Full Contract Period | 3 years |
| Localization | Canada, United States |
| Location | On-site |
| Response Time | Next business day |
| Service Included | Parts and labor |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: NBD | Defective HDD/SSD retention - 3 years | Battery replacement - 3 years | Technical support - phone consulting - 3 years |
| Compatibility Information | |
| Designed For | (3-year onsite): | Lenovo Thinkpad 13 (2nd Gen) 20J2 | Lenovo ThinkPad A275 20KC | Lenovo ThinkPad A285 20MX | Lenovo ThinkPad A475 20KM | Lenovo ThinkPad A485 20MV | Lenovo ThinkPad L480 20LT | Lenovo ThinkPad L580 20LX | Lenovo ThinkPad P1 ( |
3 Year Premier Support with Accidental Damage Protection (ADP) and Keep Your Drive (KYD) and Sealed Battery (SBTY) and International Warranty Upgrade
3 Year Premier Support
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Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
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Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.
We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.
Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
- Advanced technical support available 24 x 7 x 365
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end to end case & escalation management
- Hardware and OEM software support 1
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting 3,5
VIP Treatment
- No waiting in-line
- Next-business-day onsite labor 2,3
- Parts prioritization 3,4
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
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3 Year Lenovo™ Keep Your Drive (KYD) Service
When Data Security Matters To You
Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.
Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.
Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.6
Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.
Predictable Budgets
Provides predictable upfront costs versus finding budget in the event of drive failure.Regulatory Compliance And Protection
Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.
Data Remains Secure
Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.
When Lenovo replaces a defective part under warranty, we keep it. With the Keep Your Drive service, you keep your drive and data.
- Confidential information remains with you
- Covers multiple drives or failures
- No need to track failed hard drives in transit.
KYD should be purchased at the time of system purchase.
Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.
KYD covers multiple drives in a system and multiple failures.
Both Solid State Drives (SSD) and hard drives are covered by KYD. Some models also require an upgrade to on-site service when the SSD is soldered to the system board.
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3 Year Sealed Battery Warranty
A Better Battery Deserves Better Protection
Protect your investment by extending one year base battery warranty.
The warranty is significantly less than that of a replacement not covered by an extension policy. A Sealed Battery Warranty will prevent the hassles and frustrations of system unavailability. Lenovo-certified technicians ensure an effective and efficient battery replacement.
Lenovo’s selected PCs incorporate a battery specifically designed for ultrathin products. This sealed non-Customer Replaceable Unit (non-CRU) battery is designed to last three years under normal usage, and with RapidCharge technology, charges 2.5 times faster than typical ThinkPad® batteries.
Doesn’t a better battery deserve better protection?
Extend your base warranty to a 2 or 3-year Sealed Battery Warranty (available with warranty extension). A low upfront cost provides significant savings relative to a non-covered battery replacement, and saves the hassle and frustration of dealing with unplanned IT expenses.Benefits
- Low upfront cost is significantly less than that of a replacement not covered by an extension policy.
- To prevent unexpected repair costs.
- Combined with On-site or Advanced Exchange Service a Sealed Battery Warranty will prevent the hassles and frustrations of system unavailability.
- Be assured of an effective and efficient battery replacement with Lenovo™-certified technicians.
International Warranty Upgrade
Travel Internationally? Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage, Keep Your Drive Service, and Sealed Battery Warranty.9.jpg)
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1 Support limited to select software applications. Does not include how-to or technical assistance for enterprise software applications or custom, industry-specific software. Contact the Premier Support center for a complete list of supported software.
2 If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch.
3 Not available in all markets.
4 Out of stock parts could delay service delivery.
5 To be fully enabled in 2019. Various levels available. Select criteria apply. Contact your local sales representative for more details.
6 Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.
7 Hardware availability varies by region.
8 Batteries degrade over time and variables such as temperature, usage and time affect battery life. Lenovo’s Sealed Battery Warranty provides a one-time replacement opportunity in the event a defective or faulty battery fails to meet minimum performance standards. Battery health thresholds are determined by Lenovo’s built-in battery diagnostic tool taking these factors into consideration.
9 Under the Lenovo PCSDAgreement, the service for ADP, Keep Your Drive, and Sealed Battery Warranty isavailable in country or region where coverage was purchased and is nottransferable should system travel to another country. International WarrantyUpgrade allows for claims in other countries if these services are offered anddevice is supported in that country.
Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to be sure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only. For full Lenovo product, service and warranty specifications visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo.