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Lenovo Onsite Keep Your Drive Premier Support Support opgradering 3år
Lenovo Onsite + Keep Your Drive + Premier Support - Support opgradering - reservedele og arbejdskraft (for notebooks) - 3 år - on-site - responstid: NBD - for K14 Gen 2; ThinkBook 14 2-in-1 G4 IML; ThinkCentre neo 30a 27 Gen 3; X1 2-in-1 Gen 9
Lenovos tilbyder en omfattende portefølje af tjenester, der giver ekstra værdi, og som understøtter den fulde livscyklus af dine Lenovo-aktiver lige fra indkøb til bortskaffelse. Vores serviceerfaring kan optimere produktivitet og brugertilfredshed ved at reducere nedetid og gøre dig og eller dine it-medarbejdere i stand til at fokusere på jeres forretningskritiske problemer.
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Product no 1000527107
Model 5PS0N73153
Brand
Go to brand's websiteWeight kg
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Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
| Produktbeskrivelse | Lenovo Onsite + Keep Your Drive + Premier Support - support opgradering - 3 år - on-site |
| Type | Support opgradering |
| Service inkluderet | Reservedele og arbejdskraft |
| Placering | On-site |
| Totale kontraktperiode | 3 år |
| Svartid | Næste forretningsdag |
| Udstyrsklasse | Notebooks |
| Lokalisering | Canada, USA |
| Designet for | K14 Gen 2; ThinkBook 13x G4 IMH; 14 2-in-1 G4 IML; 14 G5 IRL; 15 G5 IRL; ThinkCentre M90; M90a Gen 2; M90a Pro Gen 4; ThinkCentre Neo 30a 22 Gen 3; 30a 22 Gen 4; ThinkCentre neo 30a 24 Gen 3; 30a 27 Gen 3; 30a 27 Gen 4; 50a 24 Gen 3; 50s Gen 4; ThinkPad Z13 Gen 2; Z16 Gen 2; X1 2-in-1 Gen 9 |
| General | |
|---|---|
| Full Contract Period | 3 years |
| Localization | Canada, United States |
| Location | On-site |
| Response Time | Next business day |
| Service Included | Parts and labor |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: NBD | Defective HDD/SSD retention - 3 years | Technical support - phone consulting - 3 years |
| Compatibility Information | |
| Designed For | (1-year pick-up & return): | Lenovo ThinkBook 13s G2 ITL 20V9 | Lenovo ThinkBook 13s-IML 20RR | Lenovo ThinkBook 14 G2 ARE 20VF | Lenovo ThinkBook 14 G2 ITL 20VD | Lenovo ThinkBook 14-IIL 20SL | Lenovo ThinkBook 14-IML 20RV | Lenovo ThinkBo |
3 Year Premier Support with Keep Your Drive (KYD) and International Warranty Upgrade
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3 Year Premier Support
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Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
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Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.
Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
- Advanced call center support with extended weekday support hours 1
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end to end case & escalation management
- Hardware and OEM software support 2
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting 5
VIP Treatment
- No waiting in-line
- Next-business-day onsite labor 3
- Parts prioritization 4
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
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3 Year Lenovo™ Keep Your Drive (KYD) Service
When Data Security Matters To You
Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.
Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.
Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.6
Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.
Predictable Budgets
Provides predictable upfront costs versus finding budget in the event of drive failure.Regulatory Compliance And Protection
Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.
Data Remains Secure
Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.
When Lenovo replaces a defective part under warranty, we keep it. With the Keep Your Drive service, you keep your drive and data.
- Confidential information remains with you
- Covers multiple drives or failures
- No need to track failed hard drives in transit.
KYD should be purchased at the time of system purchase.
Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.
KYD covers multiple drives in a system and multiple failures.
Both Solid State Drives (SSD) and hard drives are covered by KYD. Some models also require an upgrade to on-site service when the SSD is soldered to the system board.
International Warranty Upgrade
Travel Internationally? Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage, Keep Your Drive Service, and Sealed Battery Warranty.7.jpg)
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1 Not available in all countries. Hours may vary slightly around the world. For example,
United States: Monday to Friday 7 a.m. - 8 p.m. (EST).
United Kingdom: Monday to Friday, from 7a.m. to 7p.m. (GMT)
2 Not included:
- ERP Software applications
- Some software is not supported (ask your representative for a listing of supported software)
- Non-warranty spare parts and service
3 Not available in all countries. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or through a customer replaceable part, repair will be made on-site. Calls received after 3:00 p.m. local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next day service is not guaranteed.
4 Parts prioritization is subject to parts availability. Out of stock parts could delay service delivery.
5 Not available in all countries. To be fully enabled in 2019. Various levels available. Select criteria apply. Contact your local sales representative for more details.
6 Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.
7 Under the Lenovo PCSD Agreement, the service for ADP, Keep Your Drive, and Sealed Battery Warranty is available in country or region where coverage was purchased and is not transferable should system travel to another country. International Warranty Upgrade allows for claims in other countries if these services are offered and device is supported in that country.