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Lenovo Foundation Service + Premier Support Support opgradering 3år
Lenovo Foundation Service + Premier Support - Support opgradering - reservedele og arbejdskraft (for servere) - 3 år - on-site - åbningstider/5 dage om ugen - responstid: NBD - for ThinkSystem SR650 V3
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Product no 1001372307
Model 5WS7B07055
Brand
Go to brand's websiteEAN 4582663188357
Weight kg
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Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
| Produktbeskrivelse | Lenovo Foundation Service + Premier Support - support opgradering - 3 år - on-site |
| Type | Support opgradering |
| Service inkluderet | Reservedele og arbejdskraft |
| Placering | On-site |
| Totale kontraktperiode | 3 år |
| Svartid | Næste forretningsdag |
| Servicen er åben | Åbningstider/5 dage om ugen |
| Udstyrsklasse | Servere |
| Designet for | ThinkSystem SR650 V3 |
A Comprehensive Support Experience
Premier Support Services from Lenovo takes the worry—and the hassle—out of keeping your data center hardware up and running whenever and wherever you need it.Premier Support includes:
- Access to advanced Premier Support technicians, who will:
- Serve as your single point of contact for comprehensive hardware and software troubleshooting
- Own end-to-end case management and problem resolution
- Manage Premier call escalation to address high severity issues or systemic problems
- Dedicated phone number to reach Premier Support 24x7x365
- Online support tools, supplying a web-enabled form to submit a detailed technical incident report directly to the Premier Support team, 24x7 live chat, and access to a product knowledge base
- Third-party collaborative software support, furnishing technology partners with diagnostic information to speed problem resolution
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Premier Foundation Service
Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response for service calls, including installation of any failed part that needs to be replaced.The Foundation Support level provides:
- Next Business Day onsite response for parts and labor, 9x5 normal business hours
- Onsite installation of all replacement parts
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Get the Help You Need, When You Need It
If your systems go down or encounter an error, you need support— immediately. The average critical server outage costs an enterprise between $300,000 and $400,000 per hour1. Therefore, every minute you spend engaged with your service provider counts—but how do you ensure you will get the help you need, when you need it?Lenovo Premier Support offers Account Level Access to simplify the support engagement process. Call into our dedicated phone line, provide the name of your account, and your Premier Support Consultant will open a case and prioritize your queries on the spot—without needing machine type and serial number information.
That makes getting the right support at the right time easy.
1: ITIC Global Reliability Study, https://lenovopress.lenovo.com/lp1117-itic-reliability-study
FAST
Premier Support consultants are skilled in the latest hardware, software, and advanced troubleshooting to help maintain smooth datacenter operations so that your business-critical systems experience maximized uptime.DIRECT
You’ll get a worldwide customer service experience, thanks to one-to-one access to the Lenovo Premier Support team of agents 24x7x365 via a dedicated phone, online ticket, or live chat.SIMPLE
Lenovo Premier Support is a single-point-of-contact support service. We own and manage the support incident from open to closure. We have deep technical partnerships with software vendors to manage the most complex incidents.Reduce Complex Environment Burdens
Data centers are inherently more complex today and require developed skill sets to operate and optimize. New applications and environments are increasing the speed at which your business moves, but ongoing maintenance and management can impede that.With deep technical partnerships with industry leaders, and years of experience, you can rely on Lenovo Premier consultants to provide superior support for for your SAPHANA and HPC workloads.
Additionally, collaborative third-party software support gives you the service coverage needed when working with technology partners in a diverse environment. Problem resolution is accelerated by sharing diagnostic and technical expertise across both Lenovo and Lenovo's technology partners. Lenovo's technology partners include Microsoft, VMware, Red Hat, Nutanix, Cloudera and more.
Direct Access to Skilled Technicians
Gain direct access to a live technical expert who will serve as your single point of contact to bring resolution with 24x7x365 availability.Third-party Collaborative Software Support
Leverage the expertise of Lenovo Premier Support Consultants, who work with our technology partners to share diagnostic information for faster problem resolution and track your incident to closure.Online Support Tools
Submit detailed technical incident reports directly to the Premier Support team using a web-enabled form, live chat with a consultant, and browse the product knowledge base.Support Services are available around the word and around the clock, Lenovo's experts are standing by 24x7 to safeguard your IT investment.
Lenovo’s worldwide Premier Support service includes 24x7 support for select countries and languages, where coverage varies based on Geo (please check with us, or refer to Lenovo's Service Locator Tool for availability)
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