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Produktbeskrivelse
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HPE Proactive Care 24x7 Service - support opgradering - 3 år - on-site
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Type
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Support opgradering
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Service inkluderet
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Reservedele og arbejdskraft
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Placering
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On-site
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Totale kontraktperiode
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3 år
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Svartid
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4 timer
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Servicen er åben
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24 timer om dagen / 7 dage om ugen
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Designet for
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HP A5800-24G-PoE Switch, A5800-24G-SFP Switch, A5800-48G-PoE Switch
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Effective Friday, July 3, 2026, the office will close at 4:30 PM on Fridays. From Monday to Thursday, Sales contact hours remain unchanged from 9:00 AM to 5:00 PM, while contact hours for Accounting, Purchasing, and RMA remain unchanged in general.
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HPE Proactive Care 24x7 Service Support opgradering 3år 4 timer svartid
HPE Proactive Care 24x7 Service - Support opgradering - reservedele og arbejdskraft - 3 år - on-site - 24x7 - responstid: 4 t - for HP A5800-24G-PoE Switch, A5800-24G-SFP Switch, A5800-48G-PoE Switch
HPE Care Pack Support Plus Service omfatter omfattende hardware- og softwareservices, der giver højere tilgængelige i din it-infrastruktur.
Specifications
Full specifications
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General
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Full Contract Period
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3 years
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Location
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On-site
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Response Time
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4 hours
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Service Availability
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24 hours a day / 7 days a week
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Service Included
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Parts and labor
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Details
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Service & Support
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Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday | Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday
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Compatibility Information
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Designed For
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HP A5800-24G-PoE Switch, A5800-24G-SFP Switch, A5800-48G-PoE Switch
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Media
HPE 3 year Proactive Care 24x7 5800-24 Switch Service
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
HPE Proactive Care can help you to improve the return on your investment with features designed to:
- Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
- Help provide recommendations for firmware version and software patching on supported products to help prevent problems
- Help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices
- Help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
Specifications
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| Service Method | Hardware Onsite |
| Warranty Coverage | In Warranty |
| Service Level (Coverage) | 24x7 |
| Duration (Term) | 3 Years |
| Response Time | 4 Hours Hardware Response |
| Support Service Type | Proactive Care |
