HPE Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty - Support opgradering - reservedele og arbejdskraft - 1 år - on-site - 9x5 - responstid: NBD - for P/N: P06804R-B21, P09524-B21, P09524-B21#0D1, P09524R-B21, P09525-B21, Q8T38A, Q8T39A

Product no 999267539

Model H36F9PE

Brand Hewlett Packard Ente

Weight kg
Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.

Produktbeskrivelse	HPE Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty - support opgradering - 1 år - on-site
Type	Support opgradering
Service inkluderet	Reservedele og arbejdskraft
Placering	On-site
Totale kontraktperiode	1 år
Svartid	Næste forretningsdag
Servicen er åben	9 timer om dagen / 5 dage om ugen
Designet for	P/N: 863442-B21, 863442-B21#0D1, 863442R-B21, 863445-B21, 863445R-B21, 863446-B21, 863446R-B21, 863447-B21, 863447R-B21, 875938-B21, P02057-S01, P06804-B21, P06804R-B21, P09524-B21, P09524-B21#0D1, P09524R-B21, P09525-B21, Q8T38A, Q8T39A, Q9F13A

General
Full Contract Period	1 year
Location	On-site
Response Time	Next business day
Service Availability	9 hours a day / 5 days a week
Service Included	Parts and labor
Details
Service & Support	Extended service agreement - parts and labor - 1 year - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday \| Technical support - phone consulting - 1 year - response t
Compatibility Information
Designed For	P/N: 863442-B21, 863442-B21#0D1, 863442R-B21, 863445-B21, 863445R-B21, 863446-B21, 863446R-B21, 863447-B21, 863447R-B21, 875938-B21, P02057-S01, P06804-B21, P06804R-B21, P09524-B21, P09524-B21#0D1, P09524R-B21, P09525-B21, Q8T38A, Q8T39A, Q9F13A

HPE 1 Year Post Warranty Tech Care Basic wCDMR for BL460c Gen10 Service

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility."

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Phone access to experts

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
15-minute 24x7 enhanced response (Critical and Essential service levels) For severity 1 critical incidents, HPE aims to either connect the Customer to a product specialist or call the Customer back within 15 minutes.
For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.
2-hour standard response (Basic service level) For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window.

Expert online chat and Expert forum response

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
Complex questions that require detailed responses may be elevated to support incidents on an as-needed basis. Expert online chat is limited to English language only and available during the service coverage window.
Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services.
Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.
The specialist technical resource response is limited to English language only and requires that the user be registered with HPE Support Center and has linked service agreements. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales representative.

General technical guidance

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care.
General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a noncritical incident.
General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a severity 3 incident.
When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.

HPE InfoSight assistance

For HPE products that are supported by HPE InfoSight (list available in the following link), HPE provides support and advice for the setup, configuration, and usage of HPE InfoSight.
Further for those connected products, HPE extends general technical guidance to include HPE InfoSight analytics and the alerts and recommendations provided.
For configured HPE products, on request, HPE assists Customers to understand the issues, alerts, and information provided by HPE InfoSight.
Where analytics provide recommendations included in HPE InfoSight workload insights, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line with general technical guidance.
For more information on HPE InfoSight, devices coverage, and capabilities, visit infosight.hpe.com