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Produktbeskrivelse
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HPE Foundation Care Software Support 24x7 - teknisk understøtning - for Aruba ClearPass New Licensing Access - 3 år
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Service & Support
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Teknisk understøtning
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Service inkluderet
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Telefonrådgivning
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Totale kontraktperiode
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3 år
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Svartid
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2 timer
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Servicen er åben
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24 timer om dagen / 7 dage om ugen
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Softwaretitel
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Aruba ClearPass New Licensing Access
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Licenstype
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Opgraderingslicens
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Antal licenser
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5000 samtidige slutpunkter
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Licens Detaljer
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ESD
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Designet for
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P/N: R1U48AAE
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HPE Foundation Care Software Support 24x7 Aruba ClearPass New Licensing Access 3år
HPE Foundation Care Software Support 24x7 - Teknisk understøtning - for Aruba ClearPass New Licensing Access - opgraderingslicens - 5000 samtidige slutpunkter - ESD - telefonrådgivning - 3 år - 24x7 - responstid: 2 t - for P/N: R1U48AAE
HPE Foundation Care Service (HPE Foundation Care) består af omfattende hardware- og softwareservices, der har til formål at øge tilgængeligheden af din IT-infrastruktur. HPE's tekniske ressourcer arbejder sammen med dit IT-team for at hjælpe dig med at løse hardware- og softwareproblemer med HPE og udvalgte tredjepartsprodukter. For hardwareprodukter, der er dækket af HPE Foundation Care, omfatter tjenesten fjerndiagnose og -support samt hardwarereparation på stedet, hvis det er nødvendigt for at løse et problem. For kvalificerede HPE-hardwareprodukter kan denne service også omfatte Basic Software Support og Collaborative Call Management for udvalgt ikke-HPE-software. For softwareprodukter, der er dækket af HPE Foundation Care, yder HPE teknisk fjernsupport og adgang til softwareopdateringer og patches. HPE frigiver opdateringer til software og referencevejledninger, så snart de er tilgængelige for udvalgte HPE-understøttede softwareprodukter for hvert system, processor, processorkerne og slutbruger, som tilladt af HPE eller den oprindelige producents softwarelicens. Opdateringer til udvalgte HPE-understøttede tredjepartssoftwareprodukter er inkluderet, når de er gjort tilgængelige fra den oprindelige softwareproducent.
Specifications
Full specifications
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General
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Full Contract Period
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3 years
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Response Time
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2 hours
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Service Availability
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24 hours a day / 7 days a week
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Service Included
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Phone consulting
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Type
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Technical support
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Software
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Installation Type
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Locally installed
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License Qty
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5000 concurrent endpoints
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License Type
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Upgrade license
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Licensing Details
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ESD
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Software Title
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Aruba ClearPass New Licensing Access
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Details
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Service & Support
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Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday | E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday | Fax-on-demand - 3 years - availability: 24 hours a day / Monday-Sunday |
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Compatibility Information
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Designed For
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P/N: R1U48AAE
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Media
Aruba 3 Year Foundation Care 24x7 CP NL AU 5k CE Service
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
For products covered by Foundation Care, HPE offers three distinct service levels:
- HPE Foundation Care NBD Service
- HPE Foundation Care 24x7 Service
- HPE Foundation Care CTR Service
Specifications
| TechnicalSpecifications | |
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| Service Method | Software Support |
| Warranty Coverage | In Warranty |
| Service Level (Coverage) | 24x7 |
| Duration (Term) | 3 Years |
| Response Time | 2 Hours Hardware Response |
| Support Service Type | Foundation Care |
