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Produktbeskrivelse
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HPE Foundation Care Next Business Day Software Support - teknisk understøtning - for HPE Intelligent Management Center Network Traffic Analyzer Software - 3 år
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Service & Support
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Teknisk understøtning
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Service inkluderet
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Konsultering
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Totale kontraktperiode
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3 år
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Svartid
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2 timer
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Servicen er åben
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8 timer om dagen/ 5 dage om ugen
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Softwaretitel
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HPE Intelligent Management Center Network Traffic Analyzer Software
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HPE Foundation Care Next Business Day Software Support HPE Intelligent Management Center Network Traffic Analyzer Software 3år
HPE Foundation Care Next Business Day Software Support - Teknisk understøtning - for HPE Intelligent Management Center Network Traffic Analyzer Software - konsultering - 3 år - 8x5 - responstid: 2 t
Med HPE Teknisk softwaresupport får du omfattende service og omkostningsbesparende opdateringer som en hjælp til bedre ydelse og tilgængelighed for software fra såvel HPE som andre førende leverandører.
Specifications
Full specifications
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General
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Full Contract Period
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3 years
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Response Time
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2 hours
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Service Availability
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8 hours a day / 5 days a week
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Service Included
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Consulting
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Type
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Technical support
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Software
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Software Title
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HPE Intelligent Management Center Network Traffic Analyzer Software
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Details
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Service & Support
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Phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day / Monday-Friday | E-mail consulting - 3 years - availability: 8 hours a day / Monday-Friday | Fax-on-demand - 3 years - availability: 8 hours a day / Monday-Friday | We
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Media
HPE 3 year Foundation Care Next business day IMC NTA SW Mod E-LTU Service
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
For products covered by Foundation Care, HPE offers three distinct service levels:
- HPE Foundation Care NBD Service
- HPE Foundation Care 24x7 Service
- HPE Foundation Care CTR Service
Specifications
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| Service Method | Software Support |
| Warranty Coverage | In Warranty |
| Service Level (Coverage) | Standard Business Hours and Days |
| Duration (Term) | 3 Years |
| Response Time | 2 Hours Hardware Response |
| Support Service Type | Foundation Care |
