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Produktbeskrivelse
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HPE Foundation Care Next Business Day Exchange Service - support opgradering - 5 år - forsendelse
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Type
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Support opgradering
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Service inkluderet
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Ombytning
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Placering
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Forsendelse
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Totale kontraktperiode
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5 år
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Svartid
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Næste forretningsdag
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Servicen er åben
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9 timer om dagen / 5 dage om ugen
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Udstyrsklasse
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Komplikerede netværksenheder
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Designet for
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P/N: R0K12A, R0K13A, R0K13AR, R0K14A, R0K14AR, R4E10A, R4E11A
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Effective Friday, July 3, 2026, the office will close at 4:30 PM on Fridays. From Monday to Thursday, Sales contact hours remain unchanged from 9:00 AM to 5:00 PM, while contact hours for Accounting, Purchasing, and RMA remain unchanged in general.
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HPE Foundation Care Next Business Day Exchange Service Support opgradering 5år Næste forretningsdag svartid
HPE Foundation Care Next Business Day Exchange Service - Support opgradering - ombytning (for komplikerede netværksenheder) - 5 år - forsendelse - 9x5 - responstid: NBD - for P/N: R0K12A, R0K13A, R0K13AR, R0K14A, R0K14AR, R4E10A, R4E11A
HPE Foundation Care Service (HPE Foundation Care) består af omfattende hardware- og softwareservices, der har til formål at øge tilgængeligheden af din IT-infrastruktur. HPE's tekniske ressourcer arbejder sammen med dit IT-team for at hjælpe dig med at løse hardware- og softwareproblemer med HPE og udvalgte tredjepartsprodukter. For hardwareprodukter, der er dækket af HPE Foundation Care, omfatter tjenesten fjerndiagnose og -support samt hardwarereparation på stedet, hvis det er nødvendigt for at løse et problem.
Specifications
Full specifications
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General
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Full Contract Period
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5 years
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Location
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Shipment
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Response Time
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Next business day
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Service Availability
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9 hours a day / 5 days a week
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Service Included
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Replacement
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Details
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Service & Support
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Extended service agreement - replacement - 5 years - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday | Technical support - remote diagnosis - 5 years | Technical support - phone consulting - 5 years - availability: 24 hour
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Compatibility Information
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Designed For
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P/N: R0K12A, R0K13A, R0K13AR, R0K14A, R0K14AR, R4E10A, R4E11A
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Media
HPE 5 Year Foundation Care Next Business Day Exchange Hardware Aruba AP-387 Service
HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products. Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.
Provides access to Hewlett Packard Enterprise technical resources for problem resolution
- May contribute to improved system performance and reduced downtime
- Allows your IT resources to stay focused on their core tasks and priorities
Specifications
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| Service Method | Hardware Exchange |
| Warranty Coverage | In Warranty |
| Service Level (Coverage) | Standard Business Hours and Days |
| Duration (Term) | 5 Years |
| Response Time | Next Business Day Hardware Response |
| Support Service Type | Foundation Care |
