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Produktbeskrivelse
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HPE Foundation Care 4-Hour Exchange Service - support opgradering - 1 år - forsendelse
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Type
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Support opgradering
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Service inkluderet
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Ombytning
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Placering
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Forsendelse
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Totale kontraktperiode
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1 år
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Svartid
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4 timer
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Servicen er åben
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24 timer om dagen / 7 dage om ugen
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Udstyrsklasse
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Komplikerede netværksenheder
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Designet for
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P/N: R1B20A, R1B21A, R1B21AR, R1B22A, R1B23A, R1B24A
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HPE Foundation Care 4-Hour Exchange Service Support opgradering 1år 4 timer svartid
HPE Foundation Care 4-Hour Exchange Service - Support opgradering - ombytning (for komplikerede netværksenheder) - 1 år - forsendelse - 24x7 - responstid: 4 t - for P/N: R1B20A, R1B21A, R1B21AR, R1B22A, R1B23A, R1B24A
HPE Foundation Care Exchange Service kombinerer populære eksterne hardware- og softwaretjenester, der gør det muligt for dig at øge tilgængeligheden af din IT-infrastruktur. Hewlett Packard Enterprise tekniske ressourcer arbejder sammen med dit IT-team for at hjælpe dig med at løse hardware- og softwareproblemer på dine HPE-produkter.
Specifications
Full specifications
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General
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Full Contract Period
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1 year
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Location
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Shipment
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Response Time
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4 hours
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Service Availability
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24 hours a day / 7 days a week
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Service Included
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Replacement
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Details
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Service & Support
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Extended service agreement - replacement - 1 year - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday | Technical support - remote diagnosis - 1 year | Technical support - phone consulting - 1 year - availability: 24 hours
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Compatibility Information
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Designed For
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P/N: R1B20A, R1B21A, R1B21AR, R1B22A, R1B23A, R1B24A
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Features
Håndtering af eskalering
Hewlett Packard Enterprise har etableret formelle eskaleringsprocedurer for at lette løsningen af komplekse hændelser. Den lokale Hewlett Packard Enterprise-ledelse koordinerer eskaleringen af hændelser og inddrager de relevante HPE-ressourcer og/eller udvalgte tredjeparter til at hjælpe med problemløsningen.
Adgang til elektroniske supportoplysninger og -tjenester
Som en del af denne service giver Hewlett Packard Enterprise adgang til kommercielt tilgængelige elektroniske og webbaserede værktøjer.
Fjerndiagnose af problemer og support
Når der opstår et problem, skal kunden først foretage et opkald til et bestemt supporttelefonnummer. Hewlett Packard Enterprise vil yde grundlæggende teknisk telefonassistance med installation, produktkonfiguration, opsætning og problemløsning. Forud for enhver fjern- eller offsite-assistance kan HPE bede kunden om at give relevante oplysninger, starte diagnostiske værktøjer og udføre andre understøttende aktiviteter efter anmodning fra HPE. HPE vil derefter arbejde sammen med kunden på afstand for at isolere hardwareproblemet.
Media
Aruba 1 Year Foundation Care 4-Hour Exchange 9004 Gateway Service
HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products. Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.
Provides access to HPE technical resources for problem resolution
- May contribute to improved system performance and reduced downtime
- Allows your IT resources to stay focused on their core tasks and priorities
Specifications
| TechnicalSpecifications | |
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| Service Method | Hardware Exchange |
| Warranty Coverage | In Warranty |
| Service Level (Coverage) | 24x7 |
| Duration (Term) | 1 Year |
| Response Time | 4 Hours Hardware Response |
| Support Service Type | Foundation Care |
