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Produktbeskrivelse
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HPE Foundation Care 24x7 Service - support opgradering - 5 år - on-site
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Type
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Support opgradering
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Service inkluderet
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Reservedele og arbejdskraft
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Placering
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On-site
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Totale kontraktperiode
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5 år
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Svartid
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4 timer
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Servicen er åben
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24 timer om dagen / 7 dage om ugen
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Udstyrsklasse
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Komplikerede netværksenheder
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Tildækkdede konfigurationer
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Controller
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Designet for
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P/N: JW783A, JW783AR, JW784A, JW784AR, JW785A, JW786A, JW834AR, JW837A, JW837AR, JW838AR, JW840A, JY854A
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HPE Foundation Care 24x7 Service Support opgradering 5år 4 timer svartid
HPE Foundation Care 24x7 Service - Support opgradering - reservedele og arbejdskraft (for komplikerede netværksenheder) - 5 år - on-site - 24x7 - responstid: 4 t - for P/N: JW783AR, JW784AR, JW785A, JW786A, JW834AR, JW837A, JW837AR, JW838AR, JW840A, JY854A
HPE Foundation Care 24x7 Service - tilbyder 24x7 service, også på Hewlett Packard Enterprise-helligdage, med fire timers responstid på stedet for hardware og to timers responstid for software.
Specifications
Full specifications
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General
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Covered Configurations
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Controller
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Full Contract Period
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5 years
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Location
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On-site
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Response Time
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4 hours
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Service Availability
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24 hours a day / 7 days a week
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Service Included
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Parts and labor
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Details
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Service & Support
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Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday | Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday
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Compatibility Information
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Designed For
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P/N: JW783A, JW783AR, JW784A, JW784AR, JW785A, JW786A, JW834AR, JW837A, JW837AR, JW838AR, JW840A, JY854A
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Media
Aruba 5 Year Foundation Care 24x7 HW Only 7240XM Controller Service
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
For products covered by Foundation Care, HPE offers three distinct service levels:
- HPE Foundation Care NBD Service
- HPE Foundation Care 24x7 Service
- HPE Foundation Care CTR Service
Specifications
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| Service Method | Hardware Onsite |
| Warranty Coverage | In Warranty |
| Service Level (Coverage) | 24x7 |
| Duration (Term) | 5 Years |
| Response Time | 4 Hours Hardware Response |
| Support Service Type | Foundation Care |
