ProSupport Plus er support i virksomhedsklassen, der er designet til proaktivt at forbedre ydeevnen og stabiliteten af dine kritiske systemer gennem miljømæssig intelligens og den rette ekspertise til din organisation.
Product no 998145372
Model L7SM7C_3OS5PSP
Brand
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EAN
Weight kg
Produktbeskrivelse | Dell Opgrader fra 3 År Basic Onsite til 5 År ProSupport Plus - support opgradering - 5 år - on-site |
Type | Support opgradering |
Service inkluderet | Reservedele og arbejdskraft |
Placering | On-site |
Totale kontraktperiode | 5 år |
Svartid | Næste forretningsdag |
Servicen er åben | 10 timer om dagen/ 5 dage om ugen |
Designet for | Latitude 7200 2-in-1, 7210 2-in-1, 7390 2-in-1, 7400 2-in-1 |
General | |
---|---|
Full Contract Period | 5 years |
Location | On-site |
Response Time | Next business day |
Service Availability | 10 hours a day / 5 days a week |
Service Included | Parts and labor |
Details | |
Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday | Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday | Technical support - |
Compatibility Information | |
Designed For | Dell Latitude 7200 2-in-1, 7210 2-in-1, 7390 2-in-1, 7400 2-in-1 |
What your customers expect from world-class support: | ProSupport Plus |
Technical support the way it works best for them (phone or chat) | Phone 24x7 |
Hardware repair to reduce productivity downtime | Onsite NBD1 |
Direct access to in-region ProSupport experts for hardware and software2 issues | Priority Access |
Command center monitoring for on-time parts and labor delivery | ✓ |
Service Account Manager for designated account reporting and planning6 | ✓ |
Hard drive retention after replacement5 to secure privacy of data | ✓ |
Repairs or replacements for accidental damage4 | ✓ |
TechDirect is your online portal to connect3 and manage your customers Dell fleet: | ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |