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Lenovo Onsite Support opgradering 3år

Lenovo Onsite - Support opgradering - reservedele og arbejdskraft (for notebooks) - 3 år - on-site - for V14 G2 ITL; V15; V15 G2 IJL; V15 G2 ITL; V15 G3 ABA; V15 IML; V17 G3 IAP; V17 G4 IRU

Lenovos tilbyder en omfattende portefølje af tjenester, der giver ekstra værdi, og som understøtter den fulde livscyklus af dine Lenovo-aktiver lige fra indkøb til bortskaffelse. Vores serviceerfaring kan optimere produktivitet og brugertilfredshed ved at reducere nedetid og gøre dig og eller dine it-medarbejdere i stand til at fokusere på jeres forretningskritiske problemer.

  • Product no 992995379

    Model 5WS0Q81865

    Brand
    Go to brand's website

    Weight 0.99 kg

  • Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
Produktbeskrivelse Lenovo Onsite - support opgradering - 3 år - on-site
Type Support opgradering
Service inkluderet Reservedele og arbejdskraft
Placering On-site
Totale kontraktperiode 3 år
Udstyrsklasse Notebooks
Designet for 100e (2nd Gen); 100e Chromebook (2nd Gen) MTK.2; 100w Gen 3; 14e Chromebook Gen 2; 14w Gen 2; 300e Chromebook Gen 3; 300w Gen 3; 500e Chromebook Gen 3; 500w Gen 3; V14 G2 ALC; V14 G2 ITL; V14 IGL; V15; V15 G2 ALC; V15 G2 IJL; V15 G2 ITL; V15 G3 ABA; V15 IML; V17 G2 ITL; V17 G3 IAP; V17 G4 IRU
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3 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. 

Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
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Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.  

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.  

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
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Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399  
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses  
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides  
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)  
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days   
  • Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

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Se Lenovo seneste FAQ - løser 90 % af typiske problemer
http://www.lenovo.com/dk/da/

Teknisk support: 89 88 15 36
E-mail: [email protected]

Teknisk support angående Think-produkter: 70105150

Følgende kan kontaktes for service til Lenovo Think-produkter:
Mayday it-service: Tlf. 70232525
Infocare: Tlf. 70124400
Service Gruppen: Tlf. 46570333
Lenovo Helpdesk: . 70105150

RMA

For håndtering og oprettelse af Lenovo garanti.
Kontakt Medion på telefon 89 88 15 36 eller på e-mail [email protected]

DOA: 14 dage fra sidste salgs dato.
I tilfælde af DOA kontakt Medion support eller send en e-mail til: [email protected]

For håndtering og oprettelse af Think-produkt Garanti.
Kontakt Helpdisk på Telefon: 89 88 15 36
Alternativt benyt reklamationsportalen: http://www.managedtechnicalsupportaccess.com/mtsarva/lenovo.html

DOA: 6 fra sidste salgs dato.
Hvis sagen godkendes som DOA, modtages der et gyldigt DOA nr. samt DOA dokument. Hvis der ikke bliver udleveret et DOA dokument er sagen ikke godkendt.