Lenovo Essential Service + YourDrive YourData - support opgradering - 3 år - on-site |
Support opgradering |
Reservedele og arbejdskraft |
On-site |
3 år |
4 timer |
24 timer om dagen / 7 dage om ugen |
Canada, USA |
ThinkSystem ST550 7X10 |
General
|
3 years |
Canada, United States |
On-site |
4 hours |
24 hours a day / 7 days a week |
Parts and labor |
Details
|
Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday | Defective HDD/SSD/RAM retention - 3 years |
Compatibility Information
|
Lenovo ThinkSystem ST550 7X10 |
Lenovo Essential Service
The Lenovo Essential Service provides a base warranty upgrade with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order.
Improve uptime for core business workloads and safeguard sensitive data.
- Four-hour on-site response, 24/7
- Base warranty upgrades covering onsite installation of all replacement parts
- YourDrive YourData (YDYD) retention service
YourDrive YourData
Protecting business data is essential to any organization’s success. Data needs to be kept confidential, protected and compliant with corporate retention policies. If a drive fails while covered under warranty, Lenovo’s YourDrive YourData (YDYD) Service allows you to keep your drive, improving data privacy and potentially alleviating civil liability risks for organizations handling sensitive information.
- Available at the time of system purchase and during any period of warranty coverage
- Coverage continues for duration of system limited warranty, even if hard drive has been replaced
- Covers multiple drives in a system and multiple failures (some server systems can have as many as 12 hard drives)
Key Benefits of YourDrive YourData
- Provide predictable costs budgetary planning - by providing upfront costs versus finding budget in the event of drive failure
- Reduce IT and Operating Cost - by helping your organization avoid the legal and monetary repercussions associated with a breach in data security
- Improve operational efficiency - by eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities
YourDrive YourData (YDYD) includes hard drives designed to operate in hard drive bays, solid state drives designed to operate in hard drive bays, Flash I/O drives as add-on cards. YourDrive YourData (YDYD) included for server, optional for storage.
Support Services are available around the word and around the clock, Lenovo's experts are standing by 24x7 to safeguard your IT investment.
Se Lenovo seneste FAQ - løser 90 % af typiske problemer
http://www.lenovo.com/dk/da/
Teknisk support: 89 88 15 36
E-mail:
[email protected]
Teknisk support angående Think-produkter: 70105150
Følgende kan kontaktes for service til Lenovo Think-produkter:
Mayday it-service: Tlf. 70232525
Infocare: Tlf. 70124400
Service Gruppen: Tlf. 46570333
Lenovo Helpdesk: . 70105150
RMA
For håndtering og oprettelse af Lenovo garanti.
Kontakt Medion på telefon 89 88 15 36 eller på e-mail
[email protected]
DOA: 14 dage fra sidste salgs dato.
I tilfælde af DOA kontakt Medion support eller send en e-mail til:
[email protected]
For håndtering og oprettelse af Think-produkt Garanti.
Kontakt Helpdisk på Telefon: 89 88 15 36
Alternativt benyt reklamationsportalen: http://www.managedtechnicalsupportaccess.com/mtsarva/lenovo.html
DOA: 6 fra sidste salgs dato.
Hvis sagen godkendes som DOA, modtages der et gyldigt DOA nr. samt DOA dokument. Hvis der ikke bliver udleveret et DOA dokument er sagen ikke godkendt.