ProSupport Plus er Dells mest omfattende supportservice og kombinerer 24x7 prioritetsadgang til kvalificeret support, dækning af uheld, bevarelse af harddisk, onsite-service næste arbejdsdag efter fjerndiagnosticering samt proaktiv overvågning for automatisk problemidentifikation og -notifikation. Det sikrer, at hardware og software kører uden problemer, så du kan fokusere på det, der er vigtigt.
Product no 997087836
Model MW5L5_1PS5PSP
Brand
Go to brand's website
EAN
Weight 1 kg
Produktbeskrivelse | Dell Opgrader fra 1 År ProSupport til 5 År ProSupport Plus - support opgradering - 5 år - on-site |
Type | Support opgradering |
Service inkluderet | Reservedele og arbejdskraft |
Placering | On-site |
Totale kontraktperiode | 5 år |
Svartid | Næste forretningsdag |
Servicen er åben | 10 timer om dagen/ 5 dage om ugen |
Designet for | Precision 5520, 5540, 5550, 5750 |
General | |
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Full Contract Period | 5 years |
Location | On-site |
Response Time | Next business day |
Service Availability | 10 hours a day / 5 days a week |
Service Included | Parts and labor |
Details | |
Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday | Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday | Technical support - |
Compatibility Information | |
Designed For | Dell Precision 5520, 5540, 5550, 5750 |
What your customers expect from world-class support: | ProSupport Plus |
Technical support the way it works best for them (phone or chat) | Phone 24x7 |
Hardware repair to reduce productivity downtime | Onsite NBD1 |
Direct access to in-region ProSupport experts for hardware and software2 issues | Priority Access |
Command center monitoring for on-time parts and labor delivery | ✓ |
Service Account Manager for designated account reporting and planning6 | ✓ |
Hard drive retention after replacement5 to secure privacy of data | ✓ |
Repairs or replacements for accidental damage4 | ✓ |
TechDirect is your online portal to connect3 and manage your customers Dell fleet: | ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |