FAQ - 4 - Payment and accounting

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• Unfortunately, we do not offer financing.

• You can find your invoice as a PDF under each order in your order list. 
  
  Once you have clicked on the order you want an invoice from, you can find a link on the right side with the text Downloade invoice. 
  ​​​​​​​This link will start a download of an invoice for that order. 
  
  You can find your order list by clicking here.

• Yes, it can be done. 
  
  However, this requires your business to be credit approved by our finance department. 
  
  If you are not already credit approved with us, you can apply for credit by sending an application to [email protected]s.dk in which you describe the credit limit you need and provide us your company information. 

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• If you would like to be associated with a supplier service, send an email to [email protected]

• If you choose prepayment as your payment method, you will receive our bank details in your order confirmation. Please note your order number in the transfer - our bookkeeping can check your order more quickly.
  
  ​​​​​​​Alternatively, you can find our bank details under "contact" or by clicking here.

• A credit note cannot be used as a means of payment, but serves the purpose of returning the money to the account you used for your payment.
  ​​​​​​​If you have a credit agreement, the credit note is offset against your active balance.

• You will receive an email with everything that is drawn on the supplier service, which will indicate which invoice has been drawn.
  
  Should there be any errors, then you are most welcome to contact our bookkeeping department.
  ​​​​​​​You can find the contact information here.

• You can apply for credit by sending an application to [email protected]s.dk in which you describe the credit limit you need and provide us your company information. 

• We first raise the amount as we have packed and shipped your order.​​​​​​​
  You will receive an invoice at the same moment on your purchase.

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• It may take up to 30 days for the payment of the amount to be released by the payment provider, however it often goes faster.

• You can find more information about this here. 
  Alternatively, we recommend that you go to your bank for further investigation of such a problem. 

• if you want to change your master data belonging to your DCS account, you need to access the Data tab in the menu My toolbox which you can find at the top of our website. 
  
  You can also find you master data page by click here.
  
  Please note that if you would like to change company information, please send an inquiry by mail to [email protected]

• Yes, it is possible to pay with cash at our pickup location. 
  
  You can find the address and opening hours at the pickup location here.

• Yes. Go to the bookkeeping page via My toolbox and click on DOWNLOAD STATEMENT OF ACCOUNT.
  
  You can also find the page here.

• In order to pay by invoice, you must be credit approved with us.
  
  You can apply for credit by sending an application to [email protected] in which you describe the credit limit you need and provide us your company information. 

• Yes. All it takes is that you have a credit agreement with us and that you provide your EAN number to us though the live chat. 
  
  If you are not already credit approved with us, you can apply for credit by sending an application to [email protected]s.dk in which you describe the credit limit you need and provide us your company information.​​​​​​​

• Nets have per. January 1, 2018 made a requirement that there have to be a mobile number associated with a Danish credit card. In the process of assigning a mobile number to a Danish credit card, NEM ID is used to verify that you are the owner of the card.
  
  ​​​​​​​Further information can be found here.