You can change your primary/default delivery address by clicking on data in the menu at the top of the website.
Here you scroll down until you reach Delivery addresses where you will be able to see a small edit symbol based on each address you have registered for your account.
You can also click here to get to your master data page.
You have the opportunity to follow your parcel via the Track & Trace number you havereceived with your order confirmation. Find your orderhere
Please note that updates may take up to 24 hours to appear on the carrier's website.
If the item has not arrived at the expected time, contact the carrier for further information. You can find contact information for PostNordhere or GLShere.
If the package has visible damage, you must advertise customer service as soon as possible (+45) 70 22 25 05, and this must be done within 24 hours of receipt.
In case of hidden damage, you must advertise to customer service as soon as possible or at the latest within 5 days. You can contact customer service by email or phone (+45) 70 22 25 05
If you contact outside of business hours, send an email to[email protected]