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Lenovo Premier Support Plus Upgrade Support opgradering 2år

Lenovo Premier Support Plus Upgrade - Support opgradering - reservedele og arbejdskraft (for notebooks) - 2 år (fra udstyrets oprindelig købsdato) - on-site - responstid: NBD - for ThinkPad X1 Carbon Gen 11; X1 Nano Gen 2; X1 Yoga Gen 8; X13 Yoga Gen 4; Z13 Gen 1

  • Product no 1001100600

    Model 5WS1L39251

    Brand
    Go to brand's website

    Weight kg

  • Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
Produktbeskrivelse Lenovo Premier Support Plus Upgrade - support opgradering - 2 år - on-site
Type Support opgradering
Service inkluderet Reservedele og arbejdskraft
Placering On-site
Totale kontraktperiode 2 år (fra udstyrets oprindelig købsdato)
Svartid Næste forretningsdag
Udstyrsklasse Notebooks
Tildækkdede konfigurationer System med 1 års Premier Support
Designet for ThinkPad X1 Carbon Gen 10; X1 Carbon Gen 11; X1 Carbon Gen 8; X1 Carbon Gen 9; X1 Extreme Gen 3; X1 Extreme Gen 4; X1 Extreme Gen 5; X1 Nano Gen 1; X1 Nano Gen 2; X1 Titanium Yoga Gen 1; X1 Yoga Gen 6; X1 Yoga Gen 7; X1 Yoga Gen 8; X13 Yoga Gen 2; X13 Yoga Gen 3; X13 Yoga Gen 4; Z13 Gen 1; Z16 Gen 1
General
Covered Configurations System with 1 year Premier Support
Full Contract Period 2 years (from original purchase date of the equipment)
Location On-site
Response Time Next business day
Service Included Parts and labor
Details
Service & Support Extended service agreement - parts and labor - 2 years - on-site - response time: NBD | Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday | Accidental damage coverage - 2 years | Defective HDD/SSD retention
Compatibility Information
Designed For Lenovo ThinkPad Helix (2nd Gen) 20CH | Lenovo ThinkPad X1 Carbon (3rd Gen) 20BT | Lenovo ThinkPad X1 Carbon (4th Gen) 20FB, 20FC | Lenovo ThinkPad X1 Carbon (5th Gen) 20HQ, 20HR, 20K3, 20K4 | Lenovo ThinkPad X1 Carbon (6th Gen) 20KG, 20KH | Lenovo Th

Add a little Plus to your IT support service

How can you protect employee productivity from mishaps such as afailed battery or hard drive at the same time as you maintain control ofyour budget and focus on digital transformation? How can you ensureinternational coverage across the globe? How can you harness thepower of AI insights to monitor the health of your device fleet? 

You’re probably asking many similar questions. Here’s one single solution.
Add a little Plus to your IT support service

Let Premier Support Plus take the strain

We’ll do the heavy lifting to relieve the squeeze on your IT teams givingyou time to innovate by removing your teams’ break/fix burden. 

Premier Support Plus removes friction from the user experience byenabling direct access to Lenovo support engineers and building resilienceand capacity into your IT function. Users and teams return rapidly toproductivity, thereby releasing creativity to drive the business.

Premier Support Plus at a glance

Premier Support Plus delivers seamless, reliable, and repeatable IT support thatworks every time, reducing downtime to maximize end user productivity.
Comparison table

Premier Support Plus in detail

Predict and prevent features combine with additional protectionservices to provide the ultimate support experience. 

Help IT get one step ahead of problems, protect businessproductivity and promote positive EX with rapid issueresolution and 24/7 access to support engineers.

Premier Support: VIP coverage for both IT staff andend users that boosts productivity with access to elitetroubleshooting. Available 24x7x365, leveraging partspriority with NBD response and onsite labor for repairs.2 

Services Engagement Manager (SEM)4: Your designated, GlobalLenovo Support expert and customer advocate. They are thesingle point of contact for service delivery issues, escalations,and asset performance reporting for your organization.

Proactive and Predictive support3: AI insights, poweredby Lenovo Device Intelligence deliver proactive andpredictive alerts that enable pre-emptive issue remediationto avoid downtime and ensure productivity. 

Accidental Damage Protection (ADP)2: From coffee spillsto power surges, ADP typically saves 28-75%* comparedwith the cost of repair or system replacement.

International Services Entitlement (ISE): Travellingglobally for business? No need to worry. ISE extendsyour ADP, KYD, and SBTY coverage internationally. 

Keep your Drive (KYD)2: Keep your drive(s) and dispose ofbusiness data on your terms, improving data security and ensuringcompliance with data privacy and retention requirements.

Sealed Battery (SBTY) coverage for up to 3 years2: Lenovo-certified technicians ensurean effective and efficient battery replacement when needed, whichminimizes downtime and contributes to business resilience. 

Coverage for consumer products: if a consumer device best fits yourneeds, then that’s no problem. No need to forego Premier SupportPlus and you’ll receive exactly the same VIP support experience. 

* Based on Lenovo historical data
Unlock innovation, and boost userefficiency with the right support:Premier Support Plus
(1) OEM software only, level 1 best effort support 
(2) Dependent on market, parts, and HW availability 
(3) Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issueconfirmation
(4) 500-unit minimum

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