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Lenovo Onsite Support opgradering 3år
Lenovo Onsite - Support opgradering - reservedele og arbejdskraft (for notebooks) - 3 år - on-site - responstid: NBD - for ThinkBook 13; 14; 15; ThinkPad 11e (5th Gen); ThinkPad Yoga 11e (4th Gen); 11e (5th Gen)
Lenovos tilbyder en omfattende portefølje af tjenester, der giver ekstra værdi, og som understøtter den fulde livscyklus af dine Lenovo-aktiver lige fra indkøb til bortskaffelse. Vores serviceerfaring kan optimere produktivitet og brugertilfredshed ved at reducere nedetid og gøre dig og eller dine it-medarbejdere i stand til at fokusere på jeres forretningskritiske problemer.
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Product no 995315452
Model 5WS0G59610
Brand
Go to brand's websiteWeight 0.01 kg
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Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
| Produktbeskrivelse | Lenovo Onsite - support opgradering - 3 år - on-site |
| Type | Support opgradering |
| Service inkluderet | Reservedele og arbejdskraft |
| Placering | On-site |
| Totale kontraktperiode | 3 år |
| Svartid | Næste forretningsdag |
| Udstyrsklasse | Notebooks |
| Designet for | ThinkBook 13s-IML; 14-IML; 15-IML; ThinkPad 11e (1st Gen); 11e (2nd Gen); 11e (3rd Gen); 11e (4th Gen); 11e (5th Gen); E450; X140e; ThinkPad Yoga 11e (1st Gen); 11e (3rd Gen); 11e (4th Gen); 11e (5th Gen) |
| General | |
|---|---|
| Full Contract Period | 3 years |
| Location | On-site |
| Response Time | Next business day |
| Service Included | Parts and labor |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - repair time: next business day |
| Compatibility Information | |
| Designed For | Lenovo ThinkBook 13s-IML 20RR | Lenovo ThinkBook 14-IML 20RV | Lenovo ThinkBook 15-IML 20RW | Lenovo ThinkPad 11e (1st Gen) 20D9, 20DA | Lenovo ThinkPad 11e (2nd Gen) 20E8, 20ED, 20EE | Lenovo ThinkPad 11e (3rd Gen) 20G8, 20G9, 20GB | Lenovo ThinkPad |
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3 Year Lenovo™ Onsite Support (Add-On)
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
How does it work?
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Onsite Service Level
Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.
The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
Customer Benefits
- Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
- At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
- Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
- Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
- Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
- Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly
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